Reference

How mtown888 Handles Your Personal Data

Your privacy matters to how we run this platform. This policy explains exactly what data we collect when you open an account, how we use it, and what you can do if you want to review or remove it.

Data collected only as neededAccount security measures in placeYou can request your data at any timeTouch 'n Go eWallet & Boost payment data handled separatelyContact us through live chat or email

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to update information on your account, or need to submit a formal data request, our support team is the right first step. You can reach us through live chat directly on mtown888, by email, or through the in-account messaging tool. For players in Kota Kinabalu and across Malaysia, responses follow the same process — no request is treated differently by location.

Team online

Live Chat

Start a live chat session on mtown888 to ask about your data, request a correction, or flag a privacy concern — our team picks up the thread directly.

Email Support

Send a written request to our support email for data access queries, deletion requests, or account-level privacy questions. Include your registered account username.

In-Account Messaging

Log into your mtown888 account and use the built-in message tool to raise a privacy matter tied specifically to your account wallet or transaction history.

What This Privacy Policy Covers

mtown888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on mtown888, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also collect technical data automatically: your device type,

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browser session data, and IP address. This data is used to verify your account, process transactions, and keep your account secure against unauthorised access. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to complete
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a DuitNow transfer or an FPX transaction — those processors are bound by their own data agreements and are not permitted to use your information for unrelated purposes. Data collected through your wallet activity, such as a Boost or GrabPay transaction reference, is retained only for
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as long as it is needed to reconcile your account or comply with applicable legal requirements in Malaysia. You have the right to ask us what data we hold about you, to request corrections, and to ask for deletion where local law permits. Use the contact
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paths in this policy to do so. Eligibility to use mtown888 depends on local law in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data handling practices across every part of the platform — from the moment you register to each time you process a payment or update your account details. Here is what that looks like in practice: data is encrypted in transit, access to your account records is limited to authorised staff, and we do not retain payment credentials like your Touch 'n Go eWallet or GrabPay PIN. Our practices are reviewed periodically so they remain aligned with applicable requirements in Malaysia.

Cookies and Session Data

We use cookies to keep your session active and to understand which parts of the account area you use most. You can manage cookie settings through your browser at any time.

Account Security

Access to your mtown888 account requires your registered credentials. We use OTP verification for sensitive account changes to make sure only you can authorise updates.

Data Retention

We keep your account data for as long as your account remains active or as required by law. When retention is no longer needed, data is deleted or anonymised following our internal schedule.

Who to Contact for Changes

To update your registered name, contact details, or payment method on file, reach our support team via live chat or email with your account username and the change you are requesting.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how mtown888 handles your data. If yours is not covered here, reach out through live chat or in-account messaging and we will get back to you directly.

We collect your name, contact details, and the payment information you submit — such as your GrabPay or Touch 'n Go eWallet reference — along with technical session data like your device type and IP address.

We share data only with payment processors needed to complete your transactions, such as Boost or DuitNow. Those partners cannot use your data for unrelated purposes and are bound by their own data agreements.

Submit a data access request through live chat or email, including your registered account username. We will confirm what information is on file and provide it in a readable format where local law permits.

Yes. Send a deletion request via email or live chat. We will process it in line with applicable Malaysian legal requirements, which may mean some transaction records are retained for a set period.

Transaction references from Touch 'n Go eWallet, Boost or GrabPay are used solely to reconcile your account. We do not store your wallet PIN or credentials — those remain with the respective payment provider.

After your account is closed, we retain only what is required by law. Non-essential data is deleted or anonymised according to our retention schedule. You can request confirmation of this process via email.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountmtown888 Login AccountRegister

How mtown888 Handles Your Personal Data

Contact Us About Your Privacy

Live Chat

Email Support

In-Account Messaging

How We Protect and Manage Your Account Data

Frequently Asked Questions About Your Privacy

01 What personal data does mtown888 collect when I open an account?

02 Does mtown888 share my data with anyone?

03 How do I find out what data you hold about my account?

04 Can I ask mtown888 to delete my personal data?

05 How does mtown888 handle my eWallet payment data?

06 What happens to my data if I close my mtown888 account?

Privacy Policy

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